With an accumulated 15 years of experience, the Glendale, Calif., Select Comfort team has a wealth of knowledge and know-how about the Sleep Number beds and accessories they’re just waiting to share with customers.
But, their number-one goal is to make a difference in their customers’ lives.
According to store manager, Nili Ghobad, there’s a reason customers come in to the store. Nili knows customers do their research before even walking into a Sleep Number store. Nili builds on that research through a comprehensive discovery process in which her team identifies customer needs and tailors their approach accordingly. And, that’s the piece customers really appreciate. It works for Nili’s team, too, because they know they’re helping customers get a better night’s sleep.
For example, a middle-aged couple recently visited the Glendale store and kept telling Nili they wished there was a bed that could keep them cool. These customers were skeptical, at best, as they spoke with Nili. But, after Nili talked with and listened to the couple and helped better identify their specific needs, they walked out with the complete package (a Sleep Number bed and a number of bedding collection accessories that have temperature balancing materials to help them sleep cool at night). And, better yet, two huge smiles on their faces.
Isn’t that what it’s all about?
Based in one of the largest malls in Los Angeles, the Glendale Galleria store serves a wide variety of customers due to its demographically diverse population. And, with eight different beds right in the store, customers are able to get a good feel for the different kinds of Sleep Number beds and bedding collection products Select Comfort offers.
And, Nili should know. She sleeps on the bed every night.
Nili loves the fact that her bed gives her the personalized comfort she needs based on her day. Whether she has a quiet day at the store, or a very busy day, she needs her bed to change with her. Because Nili can adjust the mattress based on her needs, Nili’s Sleep Number bed gives her exactly what she needs after a long day at work.
In the area? Have any questions? Wondering what’s on sale? Stop by and say hi to Nili and the rest of the team!
Store name: Glendale Galleria
Address: 2168 Glendale Galleria, Glendale, CA 91210
Phone number: 818-265-9490
Manager: Nili Ghobad