When we launched beds.com a few weeks ago, I knew we would receive comments on the Slumber Party Blog that were less-than-perfect about the Sleep Number bed. We provided a new way for our owners to communicate with us and you let us know about some of your concerns. So, let me offer an apology for any less-than-ideal experience any owner has had with our Sleep Number bed.
Let me also point out that we sincerely welcome that kind of feedback. Listening closely to our owners is one reason our customer base continues to grow, owners continue to tell friends and family about their beds, and our satisfaction remains so high. You’re the inspiration for most of our improvements, enhancements and innovations.
Your feedback also enables us to point you in the direction of the Select Comfort store employees and customer service agents who can help you to resolve your issues.
I mean it when I write that we are here for our owners in ways that no other mattress company can duplicate. That’s why we not only design and make our products, but also have our own stores, sales professionals, and delivery and customer service teams. These folks sleep on our bed and bedding accessories, and they are 100 precent committed to helping you get the best sleep possible by ensuring you find comfort and support.
You’ll soon read posts from our product development folks about how we’ve designed enhancements to address some of the topics mentioned in your comments. Also, Pete Bils, our resident sleep geek, will post directions about finding your Sleep Number setting, so you can achieve the comfort this bed offers.
We know that there are plenty of you out there who truly love your Sleep Number beds, as the growing number of testimonials show. So, for those of you who adore your Sleep Number bed and have yet to join the conversation, please do. Perhaps you have a suggestion or two about how you found your Sleep Number setting (thanks to those of you who already posted directions). Or other tips that owners would welcome and appreciate. We definitely want to hear from everyone.
I’ll check back on the site very soon. In the meantime, sleep well.