Comments on: Welcome to The Slumber Party http://beds.com/welcome-to-the-slumber-party/ we love sleep Mon, 26 Jul 2010 17:49:21 -0500 http://wordpress.org/?v=abc hourly 1 By: Sarah Panus, Select Comfort http://beds.com/welcome-to-the-slumber-party/comment-page-1/#comment-11629 Sarah Panus, Select Comfort Tue, 13 Apr 2010 21:58:47 +0000 http://beds.com/2007/06/welcome-to-the-slumber-party/#comment-11629 Hi Robin, This is Sarah from Select Comfort. We're very sorry for the negative experience you're having and thank you for bringing it to our attention. Someone from our Customer Service department emailed you yesterday at the email address you left in your comment. We want to work with you to resolve your issue so you can be sleeping on your new i10 bed as soon as possible. Hi Robin,
This is Sarah from Select Comfort. We’re very sorry for the negative experience you’re having and thank you for bringing it to our attention.

Someone from our Customer Service department emailed you yesterday at the email address you left in your comment. We want to work with you to resolve your issue so you can be sleeping on your new i10 bed as soon as possible.

]]> By: robin http://beds.com/welcome-to-the-slumber-party/comment-page-1/#comment-11231 robin Thu, 08 Apr 2010 21:03:20 +0000 http://beds.com/2007/06/welcome-to-the-slumber-party/#comment-11231 Feb 27, 2010 bed ordered - promised "in 2 weeks"- Top of Line I-10 plus adjustable split frame . Despite 5 hours on the phone with wharehouse, cus service, home delivery, etc - still no bed -as of April 8,2010 - This is the WORST service I have ever experienced - and staff have not been able to do anything- cus service blames home delivery & they blame cus service - although all say "I am sorry" not one (except the salesman) has had a tone in their voice that they really care. Today I was told the order was just restarted , in SC and it would be at least 2 weeks more. THIS IS UNACCEPTABLE!!!! I am a physician, and was set to recommend the bed to 100's of patients if it worked out for me - but now I am set to do the opposite - unless I get delivery by Mon April 19, I will advise everyone NOT to deal with your company-go with tempurapedic instead - I am exceedingly disappointed in your company. If you can be of any assistance, please contact me - robr3@comcast.net Feb 27, 2010 bed ordered – promised “in 2 weeks”- Top of Line I-10 plus adjustable split frame . Despite 5 hours on the phone with wharehouse, cus service, home delivery, etc – still no bed -as of April 8,2010 -
This is the WORST service I have ever experienced – and staff have not been able to do anything- cus service blames home delivery & they blame cus service – although all say “I am sorry” not one (except the salesman) has had a tone in their voice that they really care. Today I was told the order was just restarted , in SC and it would be at least 2 weeks more.
THIS IS UNACCEPTABLE!!!!

I am a physician, and was set to recommend the bed to 100’s of patients if it worked out for me – but now I am set to do the opposite – unless I get delivery by Mon April 19, I will advise everyone NOT to deal with your company-go with tempurapedic instead – I am exceedingly disappointed in your company.
If you can be of any assistance, please contact me – robr3@comcast.net

]]> By: Stephanie Schmidt http://beds.com/welcome-to-the-slumber-party/comment-page-1/#comment-14 Stephanie Schmidt Thu, 25 Jun 2009 20:32:08 +0000 http://beds.com/2007/06/welcome-to-the-slumber-party/#comment-14 Jerry H. Hello, my name is Stephanie and I work with Select Comfort as a member of customer service. I wanted to thank you for your feed back and to apologize for the bad beginning you have had with our company. I am sure that we can turn this situation around for you. I would like to offer our assistance. Please call our customer service department at 1-800-472-7185 for further help. Thank you. Jerry H.
Hello, my name is Stephanie and I work with Select Comfort as a member of customer service. I wanted to thank you for your feed back and to apologize for the bad beginning you have had with our company. I am sure that we can turn this situation around for you. I would like to offer our assistance. Please call our customer service department at 1-800-472-7185 for further help. Thank you.

]]> By: Jerry H. http://beds.com/welcome-to-the-slumber-party/comment-page-1/#comment-13 Jerry H. Wed, 17 Jun 2009 05:51:04 +0000 http://beds.com/2007/06/welcome-to-the-slumber-party/#comment-13 After ordering a p5 bed in one of there stores, they told me it would be delivered in approx 2 weeks, on the eighth day, they called saying they could deliver the bed on a Saturday, but only of I stayed there all day, I told them I had to leave at 4PM, and not to come if it's going to be after 4PM. My security cameras recorded them coming at 5:30 and they left a message on my answering machine stating that they waited for over 20 minutes. When I called there delivery service they told me they were there... This was not going to work, so after talking to customer service again, they told me they could ship the bed to me directly and it would be there in 7 to 10 days, great! Do this, and refund me the home delivery charge, they said no problem. 6 days later a package was delivered, the only problem was it was only the feet for the bed, they forgot to send me the bed, and after checking with the bank they did not credit my home delivery charge. SO now we go round three, and wait anther week! ... After ordering a p5 bed in one of there stores, they told me it would be delivered in approx 2 weeks, on the eighth day, they called saying they could deliver the bed on a Saturday, but only of I stayed there all day, I told them I had to leave at 4PM, and not to come if it’s going to be after 4PM. My security cameras recorded them coming at 5:30 and they left a message on my answering machine stating that they waited for over 20 minutes. When I called there delivery service they told me they were there…
This was not going to work, so after talking to customer service again, they told me they could ship the bed to me directly and it would be there in 7 to 10 days, great! Do this, and refund me the home delivery charge, they said no problem. 6 days later a package was delivered, the only problem was it was only the feet for the bed, they forgot to send me the bed, and after checking with the bank they did not credit my home delivery charge. SO now we go round three, and wait anther week! …

]]> By: Sarah Panus http://beds.com/welcome-to-the-slumber-party/comment-page-1/#comment-12 Sarah Panus Mon, 09 Mar 2009 13:12:04 +0000 http://beds.com/2007/06/welcome-to-the-slumber-party/#comment-12 Cindy, I apologize you mother experienced problems with her chamber. It definitely sounds like there was a defect in that particular chamber which is not something that should have happened. Without knowing your full name, I'm not able to look into order to confirm everything was resolved to your satisfaction. If you have any other questions, I urge you to speak with our sleep professionals at 888-411-2270. Your satisfaction is important to us at Select Comfort, so please let us know if there's anything else we can help you with. Sarah Panus Select Comfort Cindy,
I apologize you mother experienced problems with her chamber. It definitely sounds like there was a defect in that particular chamber which is not something that should have happened.

Without knowing your full name, I’m not able to look into order to confirm everything was resolved to your satisfaction. If you have any other questions, I urge you to speak with our sleep professionals at 888-411-2270.

Your satisfaction is important to us at Select Comfort, so please let us know if there’s anything else we can help
you with.

Sarah Panus
Select Comfort

]]> By: Cindy http://beds.com/welcome-to-the-slumber-party/comment-page-1/#comment-11 Cindy Mon, 09 Feb 2009 18:14:26 +0000 http://beds.com/2007/06/welcome-to-the-slumber-party/#comment-11 My mother is living with me and she is 78 years old. She got her sleep number bed delivered Saturday Feb. 7, 2009 and the guys set it up for her and went over the instructions with me and her. In the middle of the nite it was completely deflated. Called the store manager on Sunday because customer service isn't open on Sunday and the store can't do anything. They handle no parts. The manager did tell me that to air up the air chamber up and pull the hose out and put the plug in it to see if the mattress was leaking. So, we did it around 11:30am and by 3:00pm it was flat again. So, now my mother has to sleep on the couch. Monday I got hold of customer service and they told me that it was going to take a week to a week in a half for them to send my mother another air chamber... This is not acceptable. Cindy My mother is living with me and she is 78 years old. She got her sleep number bed delivered Saturday Feb. 7, 2009 and the guys set it up for her and went over the instructions with me and her. In the middle of the nite it was completely deflated. Called the store manager on Sunday because customer service isn’t open on Sunday and the store can’t do anything. They handle no parts. The manager did tell me that to air up the air chamber up and pull the hose out and put the plug in it to see if the mattress was leaking. So, we did it around 11:30am and by 3:00pm it was flat again. So, now my mother has to sleep on the couch. Monday I got hold of customer service and they told me that it was going to take a week to a week in a half for them to send my mother another air chamber… This is not acceptable.

Cindy

]]> By: Jeff http://beds.com/welcome-to-the-slumber-party/comment-page-1/#comment-10 Jeff Thu, 18 Sep 2008 17:08:45 +0000 http://beds.com/2007/06/welcome-to-the-slumber-party/#comment-10 Hello, JT! I'm Jeff and I'm a part of Select Comfort's customer service team. Don't worry, we are here to help! I''m sorry to hear about the trouble you've been having with your Sleep Number Bed. After reviewing your post it seems, without knowing the details, both of the issues you mentioned would be covered under our warranty. Would it be possible for you to contact me and we can go over the issues with your foundation and pump system? I can be reached at 1-800-472-7185. Please ask for me by name and I will be able to assist you. When you call, if possible, please have as much information about the original purchase as possible. The best information to have on hand is the original purchaser's name, shipping address, and phone number. If I am not in the office at the time you are able to call just leave a message with one of our representatives and I will call you back. I believe we can get you up and running so that you can again enjoy a good night's sleep!' Jeff I'm a 55! Hello, JT! I’m Jeff and I’m a part of Select Comfort’s customer service team. Don’t worry, we are here to help! I”m sorry to hear about the trouble you’ve been having with your Sleep Number Bed. After reviewing your post it seems, without knowing the details, both of the issues you mentioned would be covered under our warranty. Would it be possible for you to contact me and we can go over the issues with your foundation and pump system? I can be reached at 1-800-472-7185. Please ask for me by name and I will be able to assist you. When you call, if possible, please have as much information about the original purchase as possible. The best information to have on hand is the original purchaser’s name, shipping address, and phone number. If I am not in the office at the time you are able to call just leave a message with one of our representatives and I will call you back. I believe we can get you up and running so that you can again enjoy a good night’s sleep!’

Jeff
I’m a 55!

]]> By: What Happened??? http://beds.com/welcome-to-the-slumber-party/comment-page-1/#comment-9 What Happened??? Wed, 17 Sep 2008 20:05:26 +0000 http://beds.com/2007/06/welcome-to-the-slumber-party/#comment-9 My sister bought me a Sleep Number bed 5 years ago because I jahd a back injury. I took a nap and was healed. Swear. But 5 years later. the frame broke on both sides and I taped it.I believe now it has always been the wrong size.Th motor broke. AS you know , they will not replace it and I cannot afford 250.00 for one. I went to Walmart and blew it up for 15.00 and plugged the chmabers with play -doh and duct tape. I cannot afford any bed. SO here I am with this mess. I guess when they say the bed is guaranteed for 20 years, that is everything except the stuff that always breaks. I think it is terrible and no longer would recommend it at all. After all a spring just wears out, it does not instantly become useless. Thanks for reading JT My sister bought me a Sleep Number bed 5 years ago because I jahd a back injury. I took a nap and was healed. Swear. But 5 years later. the frame broke on both sides and I taped it.I believe now it has always been the wrong size.Th motor broke. AS you know , they will not replace it and I cannot afford 250.00 for one. I went to Walmart and blew it up for 15.00 and plugged the chmabers with play -doh and duct tape. I cannot afford any bed. SO here I am with this mess. I guess when they say the bed is guaranteed for 20 years, that is everything except the stuff that always breaks. I think it is terrible and no longer would recommend it at all. After all a spring just wears out, it does not instantly become useless.
Thanks for reading
JT

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